FAQ
❓ Frequently Asked Questions
🛍️ Orders & Payments
Q: What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure online payments such as Shop Pay, Apple Pay, and Google Pay.
Q: Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us within 12 hours of placing your order. Once processing begins, we may not be able to modify it.
Q: Will I receive an order confirmation?
Yes! As soon as your order is placed, you’ll receive a confirmation email with your order details.
🚚 Shipping & Delivery
Q: How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 7–12 business days.
Q: Do you offer free shipping?
Yes — we offer free standard shipping on all orders within the United States.
Q: How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time.
Q: Do you ship internationally?
Currently, we focus on serving customers within the United States, but we’re working on expanding globally soon.
🔄 Returns & Refunds
Q: What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you may request a return within 30 days of delivery.
Q: How do I request a refund?
Simply contact our support team with your order number and reason for return. We’ll guide you through the process step by step.
Q: Are return shipping costs covered?
Return shipping costs may vary depending on the reason for return. If the item is defective or damaged, we’ll cover the return shipping.
Q: When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
💡 Products & Quality
Q: What makes Finnalia products unique?
At Finnalia, we focus on modern, elegant designs that elevate your space without overwhelming it. Every product is selected to combine style, functionality, and comfort.
Q: Are your lamps energy-efficient?
Yes! Many of our lighting products are compatible with LED bulbs, helping you save energy while creating a warm and inviting atmosphere.
Q: Do your products come with a warranty?
We stand behind our quality. If you receive a defective product, contact us and we’ll make it right.
📞 Customer Support
Q: How can I contact Finnalia?
You can reach us through our Contact Us page or email our support team. We typically respond within 24 hours.
Q: What are your customer service hours?
Our support team is available:
Monday – Friday: 9:00 AM – 5:00 PM
🔒 Security & Privacy
Q: Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal information.
Q: Will you share my personal information?
Never. Your privacy is important to us. Please review our Privacy Policy for full details.
✨Still have questions?
We’re here to help. At Finnalia, your satisfaction is our priority — feel free to reach out anytime, and our team will gladly assist you.